Actor describes what kind of entity can perform an action over WorkOrder in 9x. Web service access scope - read only.

Represents legacy address entity (read only). See Address2 for new entity

Street address integration entity. It can only exist as a part of some object, like Customer, Location, Employee. Web service access scope - Full access.

Alert Scope

Alert Subscription

Vendor Invoice Status is semi-static localized dictionary. Vendor Invoice Statuses identify at which state of financial workflow Vendor Invoice currently resides; similar to the role WO statuses play for Work Order. Read-only integration entity.

Approval Scope is designed as generic child object; Approval Scope objects collection is linked to a parent object (even though at the moment only Customer is supported); it defines what Approval templates parent can use; and what Approval template is default one.

Approval is a hierarchical object which, at a very high level, is used to define a template for creating Proposals (user-friendly name for Approval class is “Approval Escalation Template”). Approval can have between zero and many items (i.e. empty Approvals without items are allowed). Approval can be linked to zero or many scope objects (such as Customers); this link it used when Proposal for scope object is created.

Approval Template Step

Asset Attribute BO stores actual value of the attribute. Asset inherits attributes from its Model; each Asset can have between zero and many Asset Attribute records linked to it.

Additional asset info. Web service access scope - Full access.

Asset System is essentially a named collection of various assets; it’s used when assets in various places and areas (for instance, on the roof and in the basement) are connected and depend on each other. A good example is HVAC system for multi-store building. Asset Systems can span across multiple work zones (for instance, a gas pipeline).

Asset Template BO is a named asset subtree which can be copied into asset inventory.

Exposed as integration entity: AssetTree. This is read-only entity. It’s used mostly for data retrieval. Asset Tree hierarchy is not expected to be modified directly. AssetTree stores asset hierarchy relations - all "parent->child" and "parent->..->"descendant relations. It's used for quick search through hierarchy. Web service access scope - read only.

Asset Attribute Metadata is a hierarchical object consisting of header and optional list of child records (pick list items). Asset Attribute Metadata records is a global list; each attribute can be associated with multiple Models.

Pick list item

Represents billing account (read only). Specifies billing rules for a group of customers. Web service access scope - read only.

Stores the file content. Web service access scope - Full access

Business Hours define weekly schedule for Portfolio’s or Work Zone’s working hours; this object is used to answer the question “what is the time interval within the day during which service is done using regular office hours schedule”? Everything outside of business hours interval is considered to be “after hours”, and typically special limited crew is scheduled to perform service during “after hours”.

Charge Code is simple semi-static dictionary (ID + displayable name). This object is not created as localized dictionary because its content can be fully customized by end user, including renaming predefined records. Charge Code is a property of Financial Record; it’s exposed and used when Customer Invoicing module is off. Currently there is no business logic associated with this field; it’s just some code which client’s accounting may define for a particular WO and use it for their own purpose.

Represents Contact. Defines information about customer’s contact person/organization. Web service access scope - Full access.

Contact address integration entity. Used to specify additional contact address parts. It stores contact information such as phone numbers, e-mail addresses, web site URLs etc. Web service access scope - Full access.

Contact Money Values

Contract defines billing settings for work orders. Web service access scope - read only. Contract.DisplayAs Max Length=128

Represents corporate entity. Corporate Entity is one level up from Billing Account:Customer Invoice belongs to Billing Account; Billing Account might belong to Corporate Entity (even though it’s optional). Corporate Entities are important for computing tax.

Represents the abstract base class for all Corrigo Enterprise entity classes.

Represents customer, a client that makes service orders. Customer is required to be in some work zone. Web service access scope - Full access.

Customer Note Type

Represents custom field (read only).

Represents Custom Field (will replace CustomField). Used to store extended object field values. Web service access scope - Full access

Represents custom field metadata. Web service access scope - Full access

Pick list item (predefined value for custom field). When pick list items are specified for CustomFieldDescriptor, they become the only available values for respective Custom Field

WO Item Status (Disposition)

Document e.g.: link or file (txt, xlsx, pdf, docx, bmp). Web service access scope - Full access

Document Type is semi-static localized dictionary.

Represent employees or organizations. Employee is a hierarchical object representing a person or organization who is a part of instance’s workforce. Main purpose of Employees is to be assigned to Work Order and execute them. Web service access scope - Full access

Escalation List defines rules for sending out emergency alerts; it controls what people receive these alerts, and at which point in time. Technically, Escalation List is a Generic Child; Escalation List collection can be attached to either Work Zone of Portfolio. Escalation list for Work Zone or Portfolio can be empty (i.e.may contain no items).

Financial Items are children of WO Financial Record. They are related to WO Financial Record the same way WO Items are related to WO.

Represents GL account.

Holidays define “off” days for Portfolio or Work Zone. It’s a non-regular sequence of dates without time overriding normal business hours schedule defined via Business Hours BO.

Represents invoice.

Represents invoice dictionary item.

Represents customer invoice line item (read only).

Labor Codes a classification of types of activity performed by technicians when working on a Work Order.

Contact / Customer Group Bridge object represents Contact’s association with Customer Groups.

Work Zone/Portfolio bridge defines association between work zone and portfolios (both primary and grouping).

Product/Supplier bridge defines association between Provider (some Providers act as suppliers) and Product. Aside from establishing a link, this table contains some supplier-specific information: one supplier can be “default”; also supplier may use custom part name for Product.

Employees of type Provider can be linked to zero or more Services .

Employee may be linked to zero or more Vendor Price Lists; this applies to Providers only. Price List information may be used when vendor invoice is prepared – it defines available invoice items and rates. Price list configuration for Provider can be quite complex. In the simplest scenario, there is one price list defined for Provider, so-called “default” one. In a more complex scenario, in addition to “default” record Provider may have any number of price lists defined for number of Portfolios (one or more Portfolio, to be specific); and these price lists are arranged in the order of preference. Because of this logic, Employee Price List is really a triplet linking Provider, Price List and Portfolio (the latter is undefined for “default” record). It is allowed to define Provider without “default” price list record but with number of portfolio-specific ones.

Teams can be linked to zero or more Work Zones; this relationship is used to dispatch work. One of these records can be marked as "default", indicating default service Team for particular Work Zone.

Employees of type Technician can be linked to one or more Customer Groups; this is used as another Employee scope type, orthogonal to the one giving access to work zones.

Employees of type Technician can be linked to one or more Portfolios; this is used to determine full Employee work zone scope. Application uses this information to decide what work zones, work orders, customers etc. CorpNet user may access through UI. From data model perspective, this is a simple bridge between Employee and Portfolio. Employee may be directly linked to any number of Portfolios, or none.

Employees of type Technician can be linked to one or more Specialties, representing Technician’s specialization.

Employees of type Technician can be a member of one or more Teams; this is called a direct work zone access and used to determine full Employee work zone scope. Application uses this information to decide what work zones, work orders, customers etc. CorpNet user may access through UI. It’s also used to decide who can be assigned to work order. From data model perspective, this is a simple bridge between Employee and Team. Employee may be directly linked to any number of Teams, or none.

Employees of type Technician can be linked to one or more Work Zones; this is called a direct work zone access and used to determine full Employee work zone scope. Application uses this information to decide what work zones, work orders, customers etc. CorpNet user may access through UI. From data model perspective, this is a simple bridge between Employee and Work Zone. Employee may be directly linked to any number of Work Zones, or none.

Represents location, an asset of any type. Web service access scope - Full access.

Represents the abstract base class for all referenced entities that support deletion protection.

Asset's Model. Model is main object of KnowledgeBase hierarchy.

Money value with currency

Represents Customer Note

On-Call List define day-by-day assignment of “on-call person” for Portfolio or Work Zone. There are two on-call persons for each day: one is for business hours; another one for off hours.

Organization is a hierarchical object consisting a mixed group of Technicians and Providers combined together into some sort of entity.

Represents payment.

Represents payment item.

Portfolio is a collection of Work Zones.

Price List - Contains price list information (name and type)

Price List item.

Procedure Flag Reason

Procedure Template. Procedure Template (former Punch List) is important concept in property and service management: it’s a collection of steps (“to do” items) arranged in a specific order which technician has to perform and mark as “done” (or provide a reason why it cannot be done). Procedure Templates are pre-configured lists of tasks which later can be copied and attached to Work Orders, thus creating Punch Lists. Punch List Templates are typically attached to PM/RM Templates – a standard usage. Procedure Template is a hierarchical object consisting of header and two child collections: task items (at least one item should be defined) and exception notes (optional).

Represents Procedure Template steps items.

Product represents a stock of tools, gadgets, materials or parts which is being tracked by Materials Inventory functionality. It’s localized dictionary without static content.

Product Category is localized dictionary. Used by Products Catalog functionality.

This table follows standard multi-currency child patterns. At least one currency field must not be NULL/empty to save the record.

For legal reasons, some Corrigo Enterprise clients require providers to have valid certificate of insurance (sometimes even more than one). Currently only Providers may have Insurance records attached to them but this rule is not enforced.

Represents repair categories and codes. Web service access scope - Full access.

Replenishment Order - MH Order (Materials Handling Order) represents purchase order placed by Corrigo Enterprise client to replenish parts/materials in a Stock Location.

Replenishment Order Item (commonly called MH Order Item) represents single line item in Replenishment Order (MH Order - Materials Handling Order). MH Order Item defines Product, quantity and price.

Responsibility object is used to store workflow configuration pieces which are based on a single Employee and can be associated with other Work Zone or Portfolio. Default assignee is typical example of Responsibility.

Responsibility Type is a semi-static localized dictionary. Responsibility type is used by business logic; its value tells application how to find Employee associated with particular workflow task. Predefined Responsibility Types : Default Assignee, Primary Contact.

Represents single Role object.

Space (sometimes called Location) is occupancy record connecting Customer and Unit. Space states that Customer occupies particular Unit Asset (a model popular with clients who lease their property to Customers; thus same Unit can be occupied by multiple Customers over time). Customer may have between zero or more Spaces; but one Unit can be referenced only by single active Space. Web service access scope - Full access.

Specialty Dispatch Rules define auto-assignment rules for Portfolio or Work Zone. Specialty Dispatch Rules are used by auto-assignment routine.

Specialty, f.i. Carpentry, Doors, Electrical, Lighting, Plumbing... This entity answers the question “What type of work needs to be done for a Work Order or a Task?". Web service access scope - Full access

Stock Location represents a storage for parts and materials: a warehouse, a track, a storeroom etc. Parts/materials price, quantity and total stock value are tracked/computed per Stock Location. Also, there is a special, highly specialized Stock Location category called “Cylinder” – it’s used by Refrigerant Tracking functionality.

Represents Kb Task, the action to be completed in satisfying the work order. Web service access scope - Full access

Represents tax code

Represents TaxDetail item from the WorkOrderCost.TaxValidationNote

Tax Region header (no more than a label)

Tax Region child collection defining so-called Manual Tax Table.

Team is a collection of Technicians; it’s used to dispatch work; and sometimes just to create a named group of Technicians.

Time Card

Time Cards Item (TCI) is the foundation of Time Cards data model. It’s a single piece of data telling “this Technician was doing this particular type of work since date/time A until date/time B”.

Time Card Week.

Reporting Time Interval is semi-static localized dictionary. Reporting Time Interval defines date interval(from 12:00 AM on start date until 11:59:59 PM on end date) which can be used in various places across the application.

To-do Item represents abstract task with due date, short description and simple status (done/not done) which Corrigo Enterprise user must do.

To-Do Type is localized dictionary containing types/categories used for To-Do Items.

Labor rate values for Employees; e.g. information how much specific Employee is paid by each labor type defined through Labor Code (LaborCode).

Warranty represents two different logical objects at the center of Warranties functionality: 1. Warranty Template(identified by IsTemplate == True) linked to Organizations.Warranty Templates are used to create warranties automatically when WO completion occurs. 2. Warranty (identified by IsTemplate == False) linked to Assets and sometimes to Providers. This is true “instance” of a warranty, which may be created from the template, or manually.

Used to keep action history information for work order. Web service access scope - read only.

WO Action Property object implements property bag for WO Action Log. Each WO Action has its own set of properties (some might be required, other optional); and when WO Action Log record is created, property bag consisting of WO Action Property records. Typically, each property record stores single value (either numeric integer or free-text); the whole approach is similar to custom fields. Web service access scope - read only.

The object allows to describe what was the reason of WorkOrder status change. Hence it’s created any time WorkOrder status is changed. Web service access scope - read only.

WO Assignment contains information about Employees (both technicians and providers) assigned to Work Orders (with primary and secondary assignments). It is essentially a bridge record between Work Order and Employee, with a couple of additional fields. Web service access scope - Full access

Stores information about equipment used in work order. Web service access scope - Full access

Customer has an ability to estimate his order price before the work started. This estimate is used then as a limit value for work order price - Not to exceed amount(NTE) value. Web service access scope - Full access

This object represents line items included into work order. Each line item is separate task with location (where job is needed), task (what needs to be done) and even status (called disposition). Web service access scope - Full access

Describes last action performed on a WorkOrder. Contains action reason, invoice, bill status, total bill amount. Web service access scope - read only.

Persists user notes during work order flow. Web service access scope - Full access (as a property of WorkOrder)

Represents check in/out record (read only).

Defines the work order implementation time scope and the way employee is auto-assigned to the work order. Web service access scope - read only.

Procedure (formerly known as Punch List) is a sequence of steps, based on Procedure Template, attached to a Work Order, and also possibly linked to Asset. Technicians execute stored procedures by filling in a questionnaire consisting of Procedure Steps, which is used in many types of work, for instance preventative maintenance.

Procedure Steps (formerly known as Punch List Items) are attached to Procedures; they are copied from Procedure Template when it gets attached to Work Order. Procedure Steps have specific order and get executed according to that order. Each task is supposed to be “done” eventually; also for some steps users might need to enter additional data and/or attach documents.

Quote is object used by a workflow used when Work Order is assigned to provider; and requestor wants to know how much work will cost beforehand. Quote object is basically an object where answer to the question “how much will this cost?” is stored. There can be either 0 or 1 Quote record for each WO.

Represents work order (read only). Web service access scope - read only.

Represents work order cost. The object is used to calculate how much money should be paid for the services were done in frame of the Work Order. Web service access scope - read and update only.

Custom WO Type is dynamic dictionary.

Work Zone is a grouping or parent entity for Customers, Work Orders and Assets. Some examples of work zones are: An apartment complex with multiple buildings, each with multiple units; A commercial building with multiple floors, each with multiple units in the form of offices or suites of offices; A geographical area with many single-family homes, each of which is considered a unit, or; A city sector or other region with multiple business franchises, each of which is considered a unit.

Work Plan Links records define hierarchical structure called Work Plan. The idea behind Work Plan is that Work Orders may have child and grandchild Work Orders (no more than 2 levels of hierarchy though); such hierarchical structure is used to execute projects requiring different assignees with different billing, multiple quotes etc.